FREE SHIPPING on orders over $50* *excluding surfboards.
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SHIPPING

FREE DELIVERY
Applies to orders over $50, excluding surfboards and oversize items. There is a $5 freight charge on all orders less than $50. 

DELIVERY METHOD
All orders are sent using a tracked parcel that requires a signature on delivery. For a hassle-free & quick delivery please provide an address where someone will be available to sign for the parcel and a direct contact number. If you’re not in when the courier arrives, you should be left with a card to call.
If all items in your order are not available to be dispatched from the same store, you may receive your order in several packages. 

TIME FRAME
We’ll do everything we can to get your order out as quickly as possible. Please allow 2-4 working days for delivery (3-5 for rural areas) from the time the order has been processed and payment has cleared. Please note your order will not be processed or delivered over the weekend, or public holidays. See our Terms and Conditions for more.
*This excludes surfboards, please see surfboard shipping options below.

TRACKING
Once your order has been dispatched you will receive a shipping confirmation email which contains a tracking link. You will receive a shipping confirmation email for each parcel on its way to you - you may have multiple parcels coming as we dispatch from across all our stores and cannot always source your whole order from one store.

INTERNATIONAL SHIPPING
Unfortunately we do not offer international shipping currently.

RETURN FREIGHT 
Return freight charges are not covered by Backdoor, however there is no additional charges on replacement items over $50 (excluding surfboards). 
Note: If you have been sent the wrong item in error, we will arrange free return freight. Please contact us as soon as possible at shoponline@backdoor.co.nz


SURFBOARDS
FREE to Backdoor stores | Time frame logistically dependent (can take up to 3 weeks), please contact us first.
$49 NZ-Wide* | 3-5 working days

There must be someone available to sign for surfboard deliveries and in some cases delivery to a work address or a collection from your nearest freight depot may be advised. Surfboards are large, fragile items and extra care is taken when packaging. Damage is rare but if something goes wrong Backdoor will attempt to rectify the situation as quickly as possible. Surfboards are insured against damage in transit, however there MUST be someone available to sign for it, noting any damage. 
Deliveries are week days only and occasional delays outside of our control may be experienced. Surfboards may not be dispatched straight away; to avoid the risk of damage, surfboards are shipped Monday - Thursday only so that your new board doesn't sit at the Freight Depot over the weekend. 
*Surfboards cannot be delivered to rural areas.


OVERSIZE ITEMS
Some oversize items cannot be sent with our normal courier service and will therefore not qualify for free shipping. There may be a charge for these items so please get in contact to confirm shipping before purchasing.
E.g. bodyboards, complete skateboards, luggage & board bags

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