Applies to orders over $50, excluding surfboards. There is a $5 freight charge on all orders less than $50.
All orders are sent using a tracked parcel that requires a signature on delivery.
For a hassle free & quick delivery please provide an address where someone will be available to sign for the parcel, and a direct contact number.
We’ll do everything we can to get your order out as quickly as possible, please allow 2-3 working days for delivery (4-5 for rural areas). Please note your order will not be processed or delivered over the weekend, or public holidays.
If multiple items are not available to be dispatched from the same store, you may receive your order in several packages. We’ll do our best to notify you ahead of time if this is the case.
Unfortunately we do not offer international shipping at this time.
Return freight charges are not covered by Backdoor, however there is no additional charges on replacement items over $50 (excluding surfboards). If we have sent the wrong item in error, we’ll take full responsibility in organising the item to be returned to us and freight will be covered.
- FREE to most Backdoor stores (logistically dependent, please contact us first)
- $39 North Island (excludes rural delivery) 3-4 days
- $49 South Island (excludes rural delivery) 4-5 days
Surfboards are insured against any damage in transit, however there MUST be someone available to sign for it. In some cases a collection from your nearest freight depot or Backdoor store may be advised. Boards are a large fragile item, and extra care is taken when packaging. Damage is rare but if something goes wrong Backdoor will attempt to rectify the situation as quickly as possible.
are week days only, and occasional delays outside of our control may be
experienced . Surfboards may not be dispatched straight away. To avoid the risk
of damage surfboards are shipped Monday - Wednesday only for South Island
deliveries, and Monday - Thursday within the North Island so that your
new board doesn't sit at the Freight Depot over the weekend.
Surfboards cannot be delivered to rural areas.