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Terms and Conditions

By placing an order with Backdoor you agree to these terms and conditions.

PRICES

All prices are listed in NZ Dollars inclusive of GST. Australian orders may be subject to Customs or Duty Fees exclusive to any involvement of Backdoor and will not be included in your final checkout price. Prices may be subject to change without notice, and may vary from instore.

PAYMENTS

All payments are processed independently through Payment Express, independent of Backdoor. Your card details are not held by Backdoor at any time. Backdoor reserves the right to cancel any order and refund payment where appropriate credit information and validated ID is not provided upon request.

SHIPPING

Delivery times are estimates only. Once collected by the Courier, items become the responsibility of the customer. We will do what we can to locate missing packages where possible, and are not responsible for any incorrect shipping details supplied to us. Items may be replaced where the Courier is found to be at fault for losing or damaging items. See our Shipping page for more information.

AVAILABILITY

Popular items may sell out quickly. If an item has sold out in your size we apologise but cannot guarantee that your order will be fulfilled. In the event of your item becoming unavailable to send, you will be presented with the opportunity to opt for a replacement or refund. We will do our very best to ensure that your order is completed, and endeavour to process your refund as quickly as possible.

FAULTY GOODS

All warranty and faulty goods claims are subject to assessment from the supplier who may choose to repair, replace, or credit any items proven to be Faulty. Backdoor is more than happy to facilitate your claim however the outcome is ultimately decided by the supplier. Please see our Returns page for more information.

GIFT CARDS

Gift cards are issued in NZ Dollars only, and are valid for 12 months from the date of purchase. Gift cards may not be redeemed for cash, or used to purchase further gift cards. Lost or Stolen cards cannot be replaced or refunded. Change will not be given on Gift Cards and any balance will remain on the card.

DISCLAIMER

Provided by Backdoor in good faith and making every attempt to be accurate and up to date, we cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in or omissions from, the information contained in the website.

Garments are reproduced as accurately as possible however slight variation may occur in colour and size specification and may appear slightly different due to camera lighting, computer picture resolution, and individual monitor settings.