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FAQ'S

DOES MY ORDER COME WITH A WARRANTY?

Due to the accidental nature of Surf and Skate, boards are not covered by any Warranty or Guarantee.

Watches, Wetsuits, and Sunnies are covered by a brand specific Warranty with our supplier. We are more than happy to facilitate any warranty returns (see returns for more information) and aim to have all claims resolved within 10 days working days. In most cases your item will need to be sent back to the supplier for assessment, where they may choose to replace or repair the item.

If you suspect that your item may be faulty, and are unsure of the warranty conditions please get in touch.

WHAT PAYMENT METHODS ARE ACCEPTED ONLINE?

Our checkout is currently compatible for use of most major Credit Cards. Laybuy is also available to those with a Laybuy account. Gift Vouchers are now also compatible with our checkout facilities. 

HOW SECURE ARE MY CARD DETAILS?

All payments are processed independently through Payment Express and are not held at any time with Backdoor.

CAN I CHECKOUT WITH MY GIFT CARD OR CREDIT NOTE?

Yes! You can. There is an option at checkout to use your online or instore Gift Voucher, however you will have to contact us directly on shoponline@backdoor.co.nz for us to process your Credit Note. 

CAN I ORDER A SURFBOARD THAT ISN’T LISTED ONLINE?

More than likely! Because we keep over 500 boards in stock, we occasionally have stock in store that isn’t listed online. We can also facilitate custom orders, with most being delivered within 8 – 12 weeks depending on availability and our shipment schedule. Please get in touch as we would love to do what we can to get the right stick under your arm.

WHAT IF THE ITEM I’M LOOKING FOR IS NO LONGER SHOWING ON THE WEBSITE?

We do our best to keep stock as up to date as possible, and cannot guarantee that your order will be fulfilled while an item is out of stock. Get in touch and we will do our best.

CAN I SET UP AN ONLINE LAYBY?

Unfortunately we do not offer to layby products online, however you may wish to sign up with Laybuy (https://www.laybuy.com/) who will facilitate a payment schedule, and we can ship your order straight away. 

Shipping

Read our Shipping Infomation here

Returns

Read our Returns Infomation here

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