100% money back guarantee
With Backdoor your online shopping will be easy and RISK FREE with our 100% money back guarantee.
Returns & Exchanges
Items can be exchanged within 30 days from delivery, provided the product is unworn / unused and in its original condition with product tags attached.
Refunds
Backdoor will refund the the price of the item (excluding freight) provided the item is returned within 14 days of delivery. The product must be unworn / unused and in it's original condition with product tags attached.
How the process works:-
Email us at orders "at" backdoor.co.nz to notify us that you will be returning an item and whether you are seeking a refund or a replacement. Please let us know in your email if the item was faulty, damaged or not as ordered.
Send returns together with Proof of Purchase to:
Backdoor Surf Snow Earth
Unit 17, 21 Railside Place
Hamilton
Alternatively, we are more than happy for you to return an item purchased online with Proof of Purchase to any of our 9 stores listed below for a full refund within the above stipulated timeframes.
Auckland
Shop N007
Sylvia Park Shopping Centre
Mt Wellington
09 912 0297
40 Hurstmere Rd
Takapuna
09 489 9755
Hamilton
7 Worley Place
Hamilton
07 839 0368
Outlet Store
DressSmart Centre, The Base
Te Rapa, Hamilton
07 847 4971
Matamata
48 Awara St
Matamata
07 888 5420
Mt Maunganui
24 Pacific Ave
Mt Maunganui
07 575 7831
89 Maunganui Rd
Mt Maunganui
07 574 2701
Napier
152 Emerson St
Napier
06 835 6998
If you have any questions please feel free to contact us by email or phone us on 07 847 5930.
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